The Mitchell Group has strict self imposed standards for loan officers to ensure a quality experience for our realtor partners and clients.
Call realtor within 1 hour to inform of pre-qualification for purchases
Follow-up with client and realtor within 24 hrs of pre-approval letter being sent
Return 80% of borrower 1st calls within 1 hour
Coordinator will call back 80% of clients within 15 minutes
Qualify clients for given loan amount within 15 minutes
Send partially completed loan application to client with any information that client provided already filled out
Calls client within one day to ensure the application package was received
Arrange for pick-up signed and completed application within four hours of notification
Call client within 24 hours or receipt of signed and completed application to discuss the next steps
Sends preliminary Good Faith Estimate to client within 24 hrs of pre-approval
Proactively inform the client of any potential delays in the loan process
Communicate with real estate agents regarding any and all concerns or additional requirements so they may assist the borrower to complete the transaction
Satisfy all loan contingencies within 17 days of the accepted offer
Review file for accuracy then calls AND email or fax borrower when preparing to open the file
Ensure that all items required by the lender are received from borrower for submission
Call AND email or fax client with approval and conditions including final Good Faith Estimate and final Interest Rate Quote Letter
Enter information into the on-line database for all loans, keeping the status current so clients can check this at any time
